Refund policy

Return & Refund Policy

Our Commitment

We stand behind every BlockBlaster product. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a refund, subject to the conditions outlined below.

By completing a purchase, you agree to this Return & Refund Policy.

1. Eligibility & Return Window

Returns must be requested within 30 days of the date your order was delivered.

To qualify for a return, the following conditions must be met:

  • The product must be in its original condition, with no deliberate damage, alteration, or excessive wear.
  • All included components, accessories, and packaging inserts must be present, unless missing due to a fulfillment error on our part.
  • You must be able to provide your order number or other valid proof of purchase.

We reserve the right to decline a return if the item has been intentionally damaged, modified, or is missing parts through no fault of ours.

2. Initiating a Return (Authorization Required)

All returns require advance authorization. To begin a return:

Email supportforblockblaster@gmail.com within 30 days of delivery. Include your full name, order number, and the reason you are requesting a return.

If approved, we will assign you a Return Merchandise Authorization (RMA) number and provide:

  • A prepaid return shipping label
  • Packing and shipping instructions

Please note: We will not process refunds for items sent back without a valid RMA. Packages returned to us without prior authorization — including those marked "Return to Sender" — cannot be accepted or refunded.

3. Return Shipping Costs

If your return is approved, we will supply a prepaid return label for your convenience.

The cost of this label will be subtracted from your refund total.

We are not responsible for items that are lost, damaged, or delayed while in the return carrier's possession. Any original shipping charges, customs fees, or import duties paid on your order are non-refundable.

4. Damaged or Incorrect Items

Inspect your order as soon as it arrives.

If you receive a product that is defective, damaged in transit, or is not what you ordered, contact us immediately at supportforblockblaster@gmail.com.

We may ask you to provide photographs or a short video showing the issue so we can verify the problem and determine the best resolution.

5. Items That Cannot Be Returned

The following are not eligible for return or refund:

  • Products that have been intentionally damaged, disassembled beyond normal use, or modified
  • Items damaged through misuse, neglect, or improper handling
  • Sale, clearance, or heavily discounted items
  • Gift cards
  • Any item returned outside the 30-day window, except where a longer period is required by applicable law

If you are unsure whether your situation qualifies, email supportforblockblaster@gmail.com before shipping anything back.

6. EU Cooling-Off Period

If your order is delivered to an address within the European Union, you are entitled to cancel or return your purchase within 14 days of delivery for any reason, without needing to provide justification, in accordance with EU consumer protection law.

The item must be returned in the condition it was received, and proof of purchase is required. Unless local law provides otherwise, return shipping costs under the cooling-off period are your responsibility.

7. How Refunds Are Processed

Once we receive and inspect your return at our warehouse:

We will send you an email confirming whether your refund has been approved or denied.

If approved, the refund will be credited to the original payment method you used at checkout. Please allow up to 10 business days for the refund to be issued on our end. Your bank or card provider may require additional time to post the credit to your account.

Please keep in mind:

  • The prepaid return label cost will be deducted from your refund.
  • Original shipping fees, if any were charged, are not refundable.

If more than 15 business days have passed since we confirmed your refund approval and the credit has not appeared, please contact us at supportforblockblaster@gmail.com.

8. Contact Us

For any return or refund questions, reach out to us at:

Email: supportforblockblaster@gmail.com

Business Address (this is not a return address):
BlockBlaster
30 N Gould St Ste R
Sheridan, WY 82801